LIFETIME WARRANTY POLICY AND GUIDELINES
At House of Knots, we aspire to build a long-lasting relationship with our patrons. Our team understands the value of trust and reliability which has brought us to the provision of a lifetime warranty on every rug that we offer.
Our products covered by this warranty apply to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product, except for certain exclusions identified below:
There are a few factors that determine the end of product life, including the following:
(a) Fabric—if the fabric is discolored, degraded, de-laminated, or deteriorated, we may determine this to be the end of “product life”
(b) If a major content fails due to extended use, we may deem the product to have met its full life cycle. HOK is not responsible for direct, incidental, or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data, or lost or destroyed personal property.
If you’re facing problems with the rug, please send it to us at the following address for inspection and repair:
Carpet city Industrial Area, Ahmadpur, Bhadohi - 221401 India.
Telephone: +91 88588 88669
Hours: Monday – Friday: 9:00am-6:00pm (IST)