Yes, shipping is free for domestic customers. International customers have to pay duties, taxes & shipping charges to the shipping company at the time of delivery.
What payment modes are accepted?
+
-
We accept all payment modes including credit card, debit card, cash on delivery, wallet, UPI.
What is your exchange policy?
+
-
We offer a 7-days exchange policy to our domestic customers. To read the exchange policy in detail, Click here.
Do you make customized rugs?
+
-
Yes, we specialize in making custom rugs. Click here to get your own rug.
Can you suggest rugs according to my needs?
+
-
Yes, of course. Just share us your pictures via mail at shop@houseofknots.com and our design consultants will suggest the best possible options for your requirement.
Can I track my order?
+
-
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. You will be able to view and track the status of your shipment by using the link in the mail.
Do the rugs come with any warranty?
+
-
Yes, Every rug at House of Knots comes with lifetime warranty against manufacturing defects. To know more, check our warranty policy here.
Do the pictures represent true colours of the rugs?
+
-
Yes, the pictures are identical to the products. However, colours may vary when viewed on different screens because of different screen types and resolutions. You can reach us at +91 88588 88669 or shop@houseofknots.com to enquire about more pictures.
How will I know whether my order is confirmed?
+
-
Once the order is successfully placed, you will receive confirmations via email and text message. We will also notify you via email with the tracking details and Invoice of your order once the product is shipped.
How to exchange any product?
+
-
If you wish to exchange the product, write to us at exchange@houseofknots.com.
Do mention your order number and contact number in the email.
Within 24 hours, you will receive an email from our side with your return airway bill number, return address as well as the details of the free courier pick-up. In case a free delivery pick-up cannot be arranged at your location, you will be requested to send the product via any courier service and share the receipt with us via email.
Keep the airway bill number handy for the courier pick up. You will have to verify your identity with our courier partner.
Once the order is received by us, you will receive a confirmation email from our side. If the product passes quality checks and qualifies for a refund/exchange, you will be notified via email.
How to cancel an order?
+
-
You can cancel your order by calling us on +91 88588 8888669 or email us at exchange@houseofknots.com Order cancellation will be accepted only before the shipment of the product. Once the order is cancelled, the refund shall be initiated and it should reflect in your account within 72 business hours through the original mode of payment.
Any extra or hidden costs involved?
+
-
For domestic customers, listed prices are final and are inclusive of taxes.
For international customers, there are extra duties and local taxes applicable, depending on the custom laws of respective countries. You will have the option to pay it to our shipping partner at the time of delivery. For more information, kindly get in touch with us at shop@houseofknots.in
What is Try and Buy Service ?
+
-
This service entitles you to try out your favourite rugs before your purchases, pay only for what you like and return the rest on-the-spot.
Which cities are covered under Try and Buy Service?
+
-
This is our experimental phase, only select cities are covered for now. You can get in touch to know more details.
